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The aforementioned restrictions shall also apply for the legal representatives and agents of the Bank when claims are made directly against them. When essential duties are infringed, the Bank shall be liable only for foreseeable damages that are typical for the conditions and if at least caused by slight negligence, unless claims for damages by the user resulting in fatality, physical injury or damage to health are concerned in which case the damage is not limited. Essential duties shall be those whose fulfilment shall be required to achieve the objective of these conditions.

Messages from the Bank to the user in the mailbox of dbSecureEmail shall be regarded as emails delivered to the user.Ĭlaims of the user for damages shall be excluded unless they are claims of the user for damages resulting from fatality, physical injury or damage to health or the infringement of major contractual duties (essential duties) and liability for other damages based on wilful or grossly negligent behaviour of the Bank, its legal representatives or agents.

For orders or other business-related notifications, the user must comply with the applicable associated agreements and conditions existing between the Bank and the user. dbSecureEmail messages to the Bank shall be treated in the same manner as email communications received via other email channels. The encrypted messages sent in the context of dbSecureEmail shall serve solely to exchange information, unless otherwise agreed.

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The use of dbSecureEmail shall be free of charge. The Bank shall be able to temporarily deactivate dbSecureEmail at any time without prior notification for any purpose, including but not limited to, maintenance, updates and testing, as well as to enhance, reduce and/or change the service portfolio or contents of its web presence. The Bank does not provide any telecommunications services. The encrypted emails can only be sent between the Bank and the user, not to other recipients. The functions provided by dbSecureEmail consist of reading, answering and writing encrypted emails, uploading and downloading email attachments, and downloading encrypted emails to store them permanently on the user’s hard disk. When activating dbSecureEmail, the user shall ensure that he or she has an active reference email address and that the data specified is correct. Details of this can be found in the Instructions. To activate dbSecureEmail, the user shall receive an email containing the login data for the dbSecureEmail portal. Further information on the use of dbSecureEmail can be found in the instructions for using dbSecureEmail which can be downloaded from (the “Instructions”). dbSecureEmail offers the user the option of sending encrypted emails to the Bank and/or of receiving such emails from the Bank. These conditions shall apply for the use of dbSecureEmail of Deutsche Bank AG and its affiliated companies (referred to below as “Bank”). Conditions for using Deutsche Bank’s dbSecureEmail mailbox (“dbSecureEmail”)

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